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Ndolotravel

TERMS AND CONDITIONS

Last Updated: May 6, 2025

Welcome to Ndolo Travel (“we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, https://www.ndolotravel.com (the “Site”), and any services provided by Ndolo Travel, including but not limited to booking travel, accessing travel itineraries, or contacting us (collectively, the “Services”). By accessing or using the Site or Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Site or Services.

1. Acceptance of Terms

By accessing the Site or using our Services, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction) and have the legal capacity to enter into these Terms. If you are using the Services on behalf of an organization or entity, you represent that you have the authority to bind that organization to these Terms.

2. Services Provided

Ndolo Travel provides a platform for booking travel-related services, including but not limited to flights, accommodations, tours, and other travel arrangements. We act as an intermediary between you and third-party travel providers (e.g., airlines, hotels, or tour operators). The specific terms of your travel bookings, such as cancellation policies or restrictions, may be governed by the third-party provider’s terms, which will be communicated to you during the booking process.

3. User Responsibilities

When using the Site or Services, you agree to:

  • Provide accurate, complete, and up-to-date information (e.g., contact details, payment information, or travel preferences) when booking or creating an account.
  • Use the Site and Services only for lawful purposes and in compliance with these Terms.
  • Not engage in any activity that may disrupt, damage, or interfere with the Site, including but not limited to hacking, transmitting viruses, or engaging in fraudulent behavior.
  • Not reproduce, modify, distribute, or exploit any content from the Site without our prior written consent.

4. Booking and Payment

a. Booking Process

  • All bookings made through the Site are subject to availability and confirmation by the relevant third-party travel provider.
  • We will provide you with booking details, including pricing, itinerary, and any applicable third-party terms, before you confirm your booking.
  • You are responsible for ensuring that all information provided during booking (e.g., names, dates, or travel requirements) is accurate. Errors may result in additional fees or the inability to fulfill your booking.

b. Payment

  • Payment for bookings must be made in full at the time of booking unless otherwise specified.
  • We use secure third-party payment processors to handle transactions. We do not store your payment information on our servers.
  • All prices are quoted in the currency specified on the Site and include applicable taxes and fees unless otherwise stated.

c. Cancellations and Refunds

  • Cancellation and refund policies vary depending on the third-party travel provider’s terms, which will be communicated during the booking process.
  • Some bookings may be non-refundable or subject to cancellation fees. Please review the specific terms before confirming your booking.
  • To request a cancellation or refund, contact us at contact@ndolotravel.com. We will process requests in accordance with the applicable provider’s policies.

5. Changes to Bookings

  • Changes to bookings (e.g., dates, destinations, or traveler names) are subject to availability and the third-party provider’s terms.
  • Additional fees may apply for changes. We will inform you of any costs before processing your request.
  • To request changes, contact us at contact@ndolotravel.com.

6. Intellectual Property

All content on the Site, including text, images, logos, and designs, is owned by Ndolo Travel or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any content without our prior written permission, except for personal, non-commercial use.

7. User-Generated Content

If you submit content to the Site (e.g., reviews, comments, or photos), you grant Ndolo Travel a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display that content in connection with our Services. You represent that you own or have the necessary rights to submit such content and that it does not violate any laws or third-party rights.

8. Limitation of Liability

To the fullest extent permitted by law:

  • Ndolo Travel is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Site or Services, including but not limited to loss of profits, data, or travel opportunities.
  • We are not responsible for the actions, omissions, or policies of third-party travel providers (e.g., airlines, hotels, or tour operators). Your use of their services is subject to their terms and conditions.
  • We do not guarantee the accuracy, completeness, or availability of information on the Site, including pricing or availability of travel services.
  • Our total liability for any claim arising from these Terms or your use of the Services will not exceed the amount paid by you for the specific booking in question.

9. Disclaimers

  • The Site and Services are provided on an “as-is” and “as-available” basis. We make no warranties, express or implied, regarding the Site’s operation, security, or fitness for a particular purpose.
  • We do not guarantee that the Site will be uninterrupted, error-free, or free from viruses or other harmful components.
  • Travel involves inherent risks, including delays, cancellations, or changes due to weather, political events, or other unforeseen circumstances. Ndolo Travel is not liable for such events.

10. Indemnification

You agree to indemnify and hold Ndolo Travel, its affiliates, and their respective officers, directors, employees, and agents harmless from any claims, losses, or damages (including legal fees) arising from your breach of these Terms, violation of applicable laws, or infringement of third-party rights.

11. Termination

We reserve the right to suspend or terminate your access to the Site or Services at our discretion, with or without notice, if you violate these Terms or engage in conduct that we deem harmful to our business or other users.

12. Governing Law and Dispute Resolution

These Terms are governed by the laws of [Insert Jurisdiction, e.g., “the State of [State]” or “the United States”]. Any disputes arising from these Terms or your use of the Services will be resolved through negotiation. If negotiation fails, disputes will be submitted to [Insert preferred method, e.g., “binding arbitration in [Location]” or “the courts of [Jurisdiction]”].

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated Terms on the Site with a revised “Last Updated” date. Your continued use of the Site or Services after such changes constitutes your acceptance of the updated Terms.

14. Contact Us

If you have questions, concerns, or requests regarding these Terms, please contact us at:

Ndolo Travel
Email: contact@ndolotravel.com