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PRIVACY POLICY

Last Updated: May 6, 2025

At Ndolo Travel (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://www.ndolotravel.com (the “Site”), or use our services, such as booking travel, accessing itineraries, or contacting us. Please read this policy carefully. If you do not agree with its terms, please do not access the Site or use our services.

1. Information We Collect

We may collect the following types of information when you interact with our Site or services:

a. Personal Information

  • Contact Information: Name, email address, phone number, mailing address, or other details provided when booking travel, creating an account, or contacting us.
  • Payment Information: Credit card details, billing address, or other payment-related information processed through secure third-party payment processors.
  • Travel Preferences: Information about your travel plans, preferences, or special requests (e.g., dietary needs, accessibility requirements, or destination interests).
  • Account Information: Username, password, and other details if you create an account on our Site.

b. Non-Personal Information

  • Browsing Data: IP address, browser type, operating system, device information, and browsing behavior (e.g., pages visited, time spent on the Site) collected via cookies or similar technologies.
  • Analytics Data: Aggregated or anonymized data about user interactions with our Site, collected through tools like Google Analytics.

c. Information from Third Parties

  • We may receive information about you from third-party partners, such as travel agencies, booking platforms, or social media platforms, if you connect your account or interact with us through these services.

2. How We Use Your Information

We use your information for the following purposes:

  • To Provide Services: Process travel bookings, manage reservations, and communicate with you about your travel plans.
  • To Personalize Your Experience: Offer tailored travel recommendations, promotions, or content based on your preferences and browsing history.
  • To Improve Our Site: Analyze user behavior to enhance the functionality, design, and performance of our Site and services.
  • To Communicate: Send booking confirmations, travel updates, promotional offers, or respond to inquiries (you can opt out of marketing emails at any time).
  • To Process Payments: Facilitate secure payment transactions through trusted third-party processors.
  • To Comply with Legal Obligations: Meet regulatory requirements or respond to legal requests, such as data protection laws or law enforcement inquiries.
  • To Prevent Fraud: Monitor and protect against fraudulent activity or unauthorized access to our Site.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following cases:

  • With Service Providers: We work with trusted third-party vendors (e.g., payment processors, booking platforms, or marketing tools) to operate our Site and provide services. These providers are contractually obligated to protect your information.
  • With Travel Partners: To fulfill your bookings, we may share your information with airlines, hotels, tour operators, or other travel-related entities involved in your itinerary.
  • For Legal Purposes: We may disclose your information if required by law, such as in response to a subpoena, court order, or to comply with regulatory requirements.
  • In Business Transfers: If Ndolo Travel is involved in a merger, acquisition, or sale of assets, your information may be transferred, and we will notify you of any changes in how your data is handled.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience on our Site. These technologies help us:

  • Remember your preferences and login details.
  • Analyze Site usage and performance.
  • Deliver personalized content and advertisements.

You can manage cookie preferences through your browser settings or by opting out of certain tracking tools. Disabling cookies may affect the Site’s functionality.

5. Your Choices and Rights

Depending on your location, you may have rights regarding your personal information, including:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request corrections to inaccurate or incomplete information.
  • Deletion: Request deletion of your personal information, subject to legal or contractual obligations.
  • Opt-Out: Unsubscribe from marketing communications or opt out of certain data processing activities.
  • Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at contact@ndolotravel.com. We will respond in accordance with applicable laws, such as GDPR (for EU residents) or CCPA (for California residents).

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security. Please protect your account by using strong passwords and avoiding sharing sensitive information over unsecured networks.

7. International Data Transfers

Ndolo Travel operates globally, and your information may be transferred to or processed in countries outside your country of residence, including the United States. These countries may have different data protection laws. We ensure appropriate safeguards, such as Standard Contractual Clauses, to protect your data during international transfers.

8. Third-Party Links

Our Site may contain links to third-party websites, such as booking platforms or travel partners. We are not responsible for the privacy practices or content of these websites. Please review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our Site and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our Site with a revised “Last Updated” date. Please review this policy periodically.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Ndolo Travel
Email: contact@ndolotravel.com